Multichannel customer service doesn't completely serve its purpose until you support customers in channels that are most convenient to them. It makes the customer's life easier when getting an issue resolved is just as simple and quick as talking to a friend.
With over 2 billion users worldwide, WhatsApp is the most common channel of communication around the world. This integration empowers you to provide live support through WhatsApp, right from within Zoho Desk.
When customers message your business on WhatsApp, your agents can choose conversations and respond to them without leaving their help desk. Agents can reply to customers, send attachments and resolve issues, all in real-time. Zoho Desk helps you keep track of these conversations by logging them as tickets.
Are you looking to integrate you Zoho applications with whatsapp business api? . We can help you . Please email your business requirement on sales@nexivo.co.in
