Migrating from Freshdesk to Zoho Desk

Step-by-Step Migration Guides

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Freshdesk Data Export Preparation

Backup and export Freshdesk data (tickets, contacts, agents, knowledge base) and verify permissions for Zoho Desk migration

Zoho Desk Data Migration Setup

Ensure access permissions, organize exported data, create your Zoho Desk account, and utilize Zwitch for seamless migration

Data Migration Authentication

Acknowledge the migration request via email, accept it, then track progress, checking statuses from authentication to completion

Migration Tracking & Validation

Track and verify the migration progress in Zoho Desk, ensuring data accuracy and resolving any issues with the support team's help

Finalizing the Zoho Desk Transition

Complete the migration and configure Zoho Desk automations, reports, and workflows to meet your team's needs

Download Migration Gudie

Advantages of

Zoho Desk

Cost-Effective Solution

Zoho Desk offers competitive pricing with a robust feature set. It eliminates the need for expensive third-party tools, providing built-in automation, analytics, and AI capabilities without hidden costs.

Seamless Integration with Zoho Ecosystem

Zoho Desk integrates effortlessly with Zoho CRM, Zoho Projects, and other Zoho applications, offering a unified experience. Additionally, it supports integrations with third-party tools like Slack, Trello, and Salesforce.

Customizability

From customizable dashboards and ticket layouts to workflows and notifications, Zoho Desk allows businesses to tailor the software to match their unique processes and branding.

Improved Agent Productivity

With time-saving tools like workflow automation, ticket routing, and canned responses, agents can handle more queries efficiently. Context-aware responses ensure faster resolution times.

Real-Time Analytics and Reporting

Zoho Desk provides real-time analytics and customizable reports, enabling businesses to monitor team performance, track key performance indicators (KPIs), and make data-driven decisions to enhance customer service.

Security and Data Protection

The platform prioritizes data security with features like two-step authentication, SOC 2 certification, and robust data centers, ensuring customer information is protected.

Key Features

Zoho Desk

Nexivo offers a unique professional experience with growth opportunities, innovation, and a collaborative culture.

Ticket management

Efficiently organize and manage customer support tickets to streamline workflows and improve response times.

Knowledge base

Create a knowledge base that allows customers to quickly find answers and resolve issues on their own.

Automation tools

Automate repetitive support tasks to boost efficiency, reduce errors, and improve overall team productivity.

Customer feedback

Gather and analyze customer feedback to continuously improve and enhance support services for better outcomes.

Support and Resources

Support Articles

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Community Forums

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Customer Support

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Frequently asked questions

Everything you need to know about the product and billing.

What data can be migrated from Freshdesk to Zoho Desk?

When migrating from Freshdesk to Zoho Desk, you can transfer various data types, including tickets, contacts, companies, agents, groups, notes, attachments, custom fields, and knowledge base content.

How long does the migration process take?

The duration of the migration depends on factors such as the volume of data and the complexity of your configurations. Typically, the process can be completed within a few hours to a couple of days. It's advisable to plan the migration during a period of low activity to minimize disruption.

Will my existing workflows and automations be preserved?

While data such as tickets and contacts can be migrated, workflows and automations may require manual reconfiguration in Zoho Desk. It's recommended to review and set up your workflows and automations in Zoho Desk to ensure they function as intended.

Is the migration process secure?

Yes, the migration process is secure. Zoho Desk employs robust security measures to protect your data during the transition. Additionally, third-party services like Help Desk Migration also adhere to strict security protocols, including data encryption and compliance with data protection standards such as GDPR and PCI DSS.

Are there any costs associated with the migration?

The cost of migration can vary depending on the volume of data, the complexity of your setup, and the migration service you choose. Some services offer free trials or demos, allowing you to assess the process before committing. For instance, Help Desk Migration provides a free demo to help you understand the migration process and associated costs.