Migrating from Zendesk to Zoho Desk

Step-by-Step Migration Guides

At Nexivo, we’re always on the lookout for talented individuals who are passionate about digital transformation and creating innovative solutions. Follow these simple steps to join our dynamic team

Export data from Zendesk

Export data like tickets, contacts, and agents from Zendesk. Ensure to export in formats like JSON, CSV, or XML, keeping files under 2GB

Prepare data for Zoho Desk

Ensure access permissions, organize exported data, create your Zoho Desk account, and utilize Zwitch for seamless migration

Initiate Data Migration

Enter basic info, such as uploading data files, selecting modules , and providing instructions. Authenticate and submit for Zoho Desk import.

Monitor Migration

Acknowledge the migration request via email, accept it, then track progress, checking statuses from authentication to completion

Validate & Go Live

Validate migrated data in Zoho Desk, ensure data integrity, test workflows, and finalize migration for a smooth go-live

Download Migration Gudie

Advantages of

Zoho Desk

Cost-Effective Solution

Zoho Desk offers competitive pricing with a robust feature set. It eliminates the need for expensive third-party tools, providing built-in automation, analytics, and AI capabilities without hidden costs.

Seamless Integration with Zoho Ecosystem

Zoho Desk integrates effortlessly with Zoho CRM, Zoho Projects, and other Zoho applications, offering a unified experience. Additionally, it supports integrations with third-party tools like Slack, Trello, and Salesforce.

Customizability

From customizable dashboards and ticket layouts to workflows and notifications, Zoho Desk allows businesses to tailor the software to match their unique processes and branding.

Improved Agent Productivity

With time-saving tools like workflow automation, ticket routing, and canned responses, agents can handle more queries efficiently. Context-aware responses ensure faster resolution times.

Real-Time Analytics and Reporting

Zoho Desk provides real-time analytics and customizable reports, enabling businesses to monitor team performance, track key performance indicators (KPIs), and make data-driven decisions to enhance customer service.

Security and Data Protection

The platform prioritizes data security with features like two-step authentication, SOC 2 certification, and robust data centers, ensuring customer information is protected.

Key Features

Zoho Desk

Nexivo offers a unique professional experience with growth opportunities, innovation, and a collaborative culture.

Ticket management

Efficiently organize and manage customer support tickets to streamline workflows and improve response times.

Knowledge base

Create a knowledge base that allows customers to quickly find answers and resolve issues on their own.

Automation tools

Automate repetitive support tasks to boost efficiency, reduce errors, and improve overall team productivity.

Customer feedback

Gather and analyze customer feedback to continuously improve and enhance support services for better outcomes.

Support and Resources

Support Articles

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Community Forums

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Customer Support

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Frequently asked questions

Everything you need to know about the product and billing.

What data can be migrated from Zendesk to Zoho Desk?

You can migrate Organizations or Companies, End users or Contacts, Tickets, Articles. These records will retain their creation and modification dates, as well as the user who created them.

How do I export data from Zendesk?

You can filter tickets using Zendesk groups and brands to migrate only relevant ones to Zoho Desk, Custom fields are dynamically created during migration, with types predicted from sampled data, Thread replies from Zendesk tickets are marked with the direction value 'in', Threads without 'from' and/or 'to' addresses are tagged with the channel 'CUSTOMERPORTAL'

How long does the migration process take?

The duration depends on factors such as the amount of data, the number of customers in the migration queue, and the complexities involved. While Zoho Desk's migration engine facilitates timely migrations, it's recommended to contact customer support for a more specific timeline.

Will my agent accounts be automatically added to Zoho Desk?

No, you need to invite your agents and have their accounts confirmed in Zoho Desk. Their Zoho Desk email addresses should match their Zendesk email addresses to ensure proper ticket assignment. Also, ensure agents have access to the department where tickets will be migrated.

Can I migrate tickets to a custom department?

Currently, the migration engine is programmed to move all data to one department (default or otherwise) in Zoho Desk. Migrating tickets to a custom department is not supported at this time.