Feature Comparision

Salesforce vs Zoho CRM

Salesforce, designed for enterprises, can feel complex for smaller businesses, while Zoho CRM offers a streamlined, user-friendly experience for all sizes.

Features
Leads, Contacts, Accounts, Deals
Web-to-contact form
SalesSignals
Multiple pipeline management
Omni Channel Feature
Marketing campaigns
Subforms
Pricing (Enterprise)
Charts
Einstein AI
Salesforce vs Zoho CRM
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Add-ons
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Add-ons
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$165.00
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$500.00
Salesforce vs Zoho CRM
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$50.00
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Remarks
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Both support core CRM features.
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Zoho CRM includes web-to-contact forms.
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Zoho CRM offers SalesSignals feature.
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Both support managing multiple pipelines.
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Salesforce $70/user/month add-on.
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Zoho CRM offers subform functionality.
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Zoho better flexibility with subforms.
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Zoho is significantly more cost-effective.
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Zoho includes charts for data visualization.
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Salesforce advanced AI at a steep price.

Frequently asked questions

Everything you need to know about the product and billing.
How much can businesses save by choosing Zoho CRM over Salesforce in 2024?
Zoho CRM delivers exceptional value with pricing starting at $14 per user per month, compared to Salesforce's starting price of $25 per user per month. Organizations typically save 40-60% on their CRM costs by choosing Zoho CRM, while still accessing comparable features. For a team of 50 users, this can translate to annual savings of up to $30,000, making Zoho CRM the more cost-effective solution for small to medium-sized businesses.
How long does it take to implement Zoho CRM compared to Salesforce?
Zoho CRM's implementation process typically takes 2-3 weeks, while Salesforce implementations often require 2-3 months. With Zoho CRM's intuitive setup wizard and pre-built templates, businesses can achieve a fully functional CRM system 75% faster than with Salesforce. The platform includes ready-to-use automation workflows that can be activated within minutes, not days.
Is Zoho CRM easier to use than Salesforce for sales teams?
Zoho CRM's modern interface requires only 4-6 hours of training for new users to become proficient, compared to Salesforce's typical 20-30 hours of training requirement. The platform's intuitive design results in 90% user adoption rates within the first month, featuring customizable dashboards and a clean, straightforward navigation system that sales teams can master quickly.
What makes Zoho CRM's mobile app superior to Salesforce's mobile solution?
Zoho CRM's mobile app maintains a 4.6/5 rating across app stores and offers offline access to 100% of CRM features. Sales representatives can access real-time customer data, update records, and close deals even without internet connectivity. The app's AI-powered assistant, Zia, provides instant insights and suggestions, resulting in 35% improved field sales productivity.
How does Zoho CRM's integration capability compare to Salesforce's AppExchange?
Zoho CRM offers seamless integration with 500+ business applications through Zoho Marketplace and supports 1000+ third-party integrations via Zapier. Unlike Salesforce's often costly add-ons, Zoho CRM includes many essential integrations in its base price, including email, social media, and telephony integrations. The platform's open API architecture enables custom integrations with a 99.9% success rate.

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Desk 365 vs Zoho Desk

Zoho Desk offers ticket management, multi-channel support, automations, workflows, knowledge base, self-service portal, and SLA management. Desk365 provides ticket management, automated workflows, knowledge base, and self-service portal.

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