Zoho Desk offers ticket management, multi-channel support, automations, workflows, knowledge base, self-service portal, and SLA management. Desk365 provides ticket management, automated workflows, knowledge base, and self-service portal.
Desk365 is ideal for smaller teams or businesses with straightforward support needs due to its simplicity and ease of use. It offers essential features like ticket management, automated workflows, and a self-service portal without the complexity of advanced tools. Its streamlined interface and lower cost are attractive for those seeking a reliable support system
Zoho Desk includes multi-channel support, SLA management, and advanced automation capabilities. It integrates seamlessly with other Zoho products, enhancing overall productivity and collaboration. The platform’s AI-driven tools, such as Zia, provide intelligent insights and automation, reducing manual workload. Additionally, Zoho Desk offers extensive customization options, allowing businesses to tailor the system to their specific needs. These features make Zoho Desk a robust and versatile choice for businesses seeking a more integrated and intelligent customer support
