Feature Comparision

ZenDesk vs Zoho Desk

Zendesk Talk offers call routing, IVR, call recording, and a real-time dashboard. Zoho Desk provides ticket management, multi-channel support, automations, workflows, knowledge base, self-service portal, and SLA management.

Features

Team Collaboration

AI and Chatbots

Ticket Management

SLA Management

Alerts & Notifications

Role Based Access Control

Self Service Portal

Standard / Growth

Professional

Enterprise

Total credit limit

$89.00/user/month

Total credit limit

$115.00/user/month

Total credit limit

Custom pricing

Total credit limit

$20.00/user/month

Total credit limit

$35.00/user/month

Total credit limit

$50.00/user/month

Remarks

Total credit limit

Both support team collaboration.

Total credit limit

Both provide AI and chatbot support.

Total credit limit

Both offer ticket management.

Total credit limit

Both manage SLAs effectively.

Total credit limit

Zoho offers alerts and notifications.

Total credit limit

Both provide role-based access.

Total credit limit

Both provide self-service portals.

Total credit limit

Zoho offers a more affordable option.

Total credit limit

Zoho's plan is more affordable.

Total credit limit

Zoho offers transparent pricing.

ZenDesk

Zendesk Talk excels in voice support with features like call routing, IVR, call recording, and a real-time dashboard, making it ideal for businesses prioritizing phone-based customer service. However, Zoho Desk offers a broader range of support options, including ticket management, multi-channel support, automations, workflows, knowledge base, self-service portal, and SLA management. Its integration with other Zoho products and AI-driven tools provides a comprehensive and intelligent customer support solution, making it a robust choice for businesses seeking advanced capabilities and versatility.

Zoho Desk

Zoho Desk includes multi-channel support, SLA management, and advanced automation capabilities. It integrates seamlessly with other Zoho products, enhancing overall productivity and collaboration. The platform’s AI-driven tools, such as Zia, provide intelligent insights and automation, reducing manual workload. Additionally, Zoho Desk offers extensive customization options, allowing businesses to tailor the system to their specific needs. These features make Zoho Desk a robust and versatile choice for businesses seeking a more integrated and intelligent customer support

Frequently asked questions

Everything you need to know about the product and billing.

What makes Zoho Desk's integration ecosystem more advantageous than Zendesk's?

Zoho Desk offers a more cohesive integration experience, particularly within the Zoho suite of applications. While Zendesk provides numerous third-party integrations, these often come with additional costs and complexity. Zoho Desk seamlessly connects with over 50+ Zoho applications at no extra charge, providing native integration with CRM, analytics, and business intelligence tools. This integrated ecosystem ensures better data flow and eliminates the need for multiple subscription costs that are common with Zendesk's marketplace integrations.

What are the key differences in features between Zoho Desk and Zendesk?

Both platforms offer robust features; however, Zoho Desk is noted for its time zone adaptation and availability of a desktop app for Mac OS, features that are not present in Zendesk. Additionally, Zendesk provides built-in automated redaction of credit card numbers from tickets, a security measure not available in Zoho Desk.

What advantages does Zoho Desk's multichannel support offer over Zendesk?

Zoho Desk excels in providing unified multichannel support capabilities at a more accessible price point than Zendesk. While both platforms support multiple channels, Zoho Desk offers seamless integration across email, phone, social media, live chat, and self-service portals without requiring separate expensive add-ons. The platform maintains context across all channels and provides a unified ticket view, ensuring consistent customer experience regardless of the communication channel.

How does Zoho Desk's reporting and analytics compare to Zendesk's offerings?

Zoho Desk provides comprehensive reporting and analytics tools without the additional costs often associated with Zendesk's advanced reporting features. Users can access over 30+ pre-built reports, create custom reports, and utilize real-time analytics dashboards. While Zendesk charges extra for advanced analytics, Zoho Desk includes trend analysis, predictive analytics, and customer satisfaction metrics in its standard plans, making data-driven decision-making more accessible for businesses of all sizes.

What advantages does Zoho Desk's customer portal offer over Zendesk's?

Zoho Desk's customer portal provides more comprehensive features and customization options at a lower cost compared to Zendesk's help center. The portal includes community forums, feedback mechanisms, and a fully customizable self-service interface without requiring additional subscriptions. Unlike Zendesk, which charges extra for advanced portal features, Zoho Desk includes multilingual support, custom domain mapping, and advanced search capabilities in its standard plans, offering better value for businesses looking to enhance their self-service options.

Related Comaparion

Desk 365 vs Zoho Desk

Zoho Desk offers ticket management, multi-channel support, automations, workflows, knowledge base, self-service portal, and SLA management. Desk365 provides ticket management, automated workflows, knowledge base, and self-service portal.

Learn more